:root{--bg: #0f1419;--panel: #1a212b;--panel-2: #222c38;--border: #2d3947;--text: #e6edf3;--muted: #8b98a5;--accent: #4493f8;--accent-2: #2d6fd6;--green: #2ea043;--amber: #d29922;--red: #e5534b;--radius: 8px}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:-apple-system,Segoe UI,system-ui,sans-serif;font-size:14px;line-height:1.5}a{color:var(--accent);text-decoration:none}a:hover{text-decoration:underline}.app-header{display:flex;align-items:center;justify-content:space-between;padding:14px 24px;border-bottom:1px solid var(--border);background:var(--panel)}.app-header .brand{font-weight:700;font-size:16px}.app-header .brand span{color:var(--accent)}.container{max-width:1080px;margin:0 auto;padding:24px}.row{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.spread{display:flex;justify-content:space-between;align-items:center;gap:12px}.muted{color:var(--muted)}.small{font-size:12px}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 14px;border-radius:var(--radius);border:1px solid var(--border);background:var(--panel-2);color:var(--text);cursor:pointer;font-size:14px;font-family:inherit}.btn:hover{border-color:var(--accent)}.btn-primary{background:var(--accent-2);border-color:var(--accent-2);color:#fff}.btn-primary:hover{background:var(--accent)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-sm{padding:4px 10px;font-size:12px}.card{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);padding:16px}.card+.card{margin-top:16px}.case-list{display:grid;gap:10px}.case-row{display:grid;grid-template-columns:120px 1fr auto;gap:12px;align-items:center;padding:14px 16px;background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);cursor:pointer}.case-row:hover{border-color:var(--accent)}.badge{display:inline-block;padding:2px 10px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap;border:1px solid var(--border)}.badge-reported{background:#1f2a37;color:#9bb4d0}.badge-searching{background:#1e2b3a;color:#6cb6ff}.badge-calling{background:#2a2418;color:#e3b341}.badge-awaiting_approval{background:#2b2018;color:#e0883d}.badge-needs_manual{background:#2e2233;color:#d2a8ff}.badge-dispatched,.badge-en_route{background:#16281c;color:#56d364}.badge-resolved{background:#14241a;color:#3fb950}.badge-cancelled{background:#2a1d1d;color:#f0837c}.pill{font-size:11px;padding:1px 8px;border-radius:999px;border:1px solid var(--border);color:var(--muted)}.pill-yes{color:var(--green);border-color:#1f5130}.pill-no{color:var(--red);border-color:#5a2622}.pill-warn{color:#d29922;border-color:#5a4a1f;margin-left:4px}table.cands{width:100%;border-collapse:collapse}table.cands th,table.cands td{text-align:left;padding:8px 10px;border-bottom:1px solid var(--border)}table.cands th{color:var(--muted);font-weight:600;font-size:12px}table.cands tr.uncallable{opacity:.55}label{display:block;margin-bottom:4px;color:var(--muted);font-size:12px}input,select,textarea{width:100%;padding:8px 10px;background:var(--panel-2);color:var(--text);border:1px solid var(--border);border-radius:var(--radius);font-family:inherit;font-size:14px}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--accent)}input[type=checkbox]{width:auto}.inp{width:140px}.field{margin-bottom:14px}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}.check{display:flex;align-items:center;gap:8px}.check input{width:auto}.error{background:#2a1d1d;border:1px solid #5a2622;color:#f0837c;padding:10px 14px;border-radius:var(--radius)}.timeline{list-style:none;padding:0;margin:0}.timeline li{padding:6px 0;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;gap:12px}.kv{display:grid;grid-template-columns:160px 1fr;gap:6px 12px}.kv dt{color:var(--muted)}.kv dd{margin:0}.section-title{font-size:13px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);margin:0 0 12px}